Complaints Investigation

Client: Redland, Southern Downs, Gladstone, North Burnett, Balonne Shire Council


Recent increased scrutiny on the integrity of local governments by the Public and by Regulatory Agencies like the Crime and Corruption Commission has meant increased demand for resources to conduct investigations into complaints about the activities of Councils, councillors and council employees. Avenues for complaint by members of the public and persons aggrieved about business dealings with the local government demand transparency and independence in the investigation of those complaints.

Reinforcements has been providing quality independent investigatory services in these respects to local governments such as :

  • Gladstone Regional Council
  • Redland City Council
  • Southern Downs Regional Council
  • North Burnett Regional Council
  • Balonne Shire Council

Our long experience in front line executive management of local government means that we have a close understanding of the particular context of legislation, policy and administrative systems likely to be the focus of the complaint, as well as the often complex relationships at political and managerial levels that can give rise to suspicions of defective or corrupt decision processes.

The need for an independent external investigation typically arises from a complaint about decisions or actions of individual councillors or officers, alleging breaches of integrity concerning serious misconduct or corruption. In such circumstances it is essential that the response by the local government is seen to be transparent and impartial. The use of external specialists is therefore desirable and essential to the credibility of the findings.



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